Incident Manager Jobs in Germany, Latest Incident Manager Jobs in Germany

We're driven by a mission to make digital payments accessible to everyone, everywhere. With our innovative payment solutions, we empower businesses of all sizes to access new markets and connect with more customers. Our clients include some of the world's most innovative companies, such as Ant Group, PayPal, and Stripe, who depend on PPRO to accelerate their growth. Our strength lies in our diverse and global team, spanning various nationalities and international locations. We’re all united by

We're driven by a mission to make digital payments accessible to everyone, everywhere. With our innovative payment solutions, we empower businesses of all sizes to access new markets and connect with more customers. Our clients include some of the world's most innovative companies, such as Ant Group, PayPal, and Stripe, who depend on PPRO to accelerate their growth. Our strength lies in our diverse and global team, spanning various nationalities and international locations. We’re all united by

Position Overview: The position is for an experienced Incident / Problem Manager within the Enterprise Technology organization. The individual will be responsible for managing the customer incident and problem management process. Defining the process including criticality of events, establishing communication matrix, and coordinating service recovery is the main focus. Followmanaging / coordinating problem/change management activities and enforcing and executing defined policies and standards.

We are looking for an Incident Manager (m/f/d) to support our Operations team. This is a temporary position that for one year with a possible extension.What will keep you challenged?- You will be the single point of contact for B2B customers, service providers, and internal stakeholders through the whole incident process - You will validate the priorities of the Incidents and Defect in Production - Analyze all opened and closed tickets, identify the trend, and find a permanent fix to prevent

Orchestrierung von lokalen IT-Incidents im weltweiten IT-Partner System (Translate Business into IT)- Erstellung von IT-Requests/Incidents im Namen der Produktion, Analytik oder Logistik - Tracking von eröffneten Incidents/Requests- Eskalation / Update von IT-Tickets in Absprache und Zusammenarbeit mit lokalen Stakeholdern - Stammdaten-Pflege in Asset-Inventory Tools - 1st Level Support für IT-Tools (Service Now, Prima4PWP, Smartbuy, etc..)Requirements- Abgeschlossene IT-Ausbildung (oder verglei