Account Manager, Social Media
1000heads, Germany
Job Description
We are looking for a talented Account Manager to join our amazing team in Berlin.
Do you love to organise, communicate, initiate and implement projects? Making clients and teams happy and leading projects to success?
Then the Client Services team at 1000heads is the place for you - we're looking for a passionate, detail-oriented communicator and organiser (aka Account Manager) who constantly strives to keep things running smoothly.
The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills. This is a fantastic opportunity to work with some of the world’s biggest brands such as Amazon, Diageo, Ancestry, Google and The North Face.
Responsibilities
- Consistently developing innovative and creative ideas and solutions for client campaigns
- Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations
- Developing a clear understanding of your clients’ brand(s), category and customers
- Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
- Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
- Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
- Working with Project Managers to develop effective project plans and project specification documents
- Producing accurate costs estimates and keeping an eye on the budget and deadlines
- Overseeing and owning the overall quality of the final deliverables on projects that you manage
Requirements
- 2-4 years account handling or client facing project management experience ideally within an creative environment
- Strong understanding of social media amp; digital and its impact on global brands - in particular organic social media
- Business fluency in both German AND English essential
- Agency or related experience essential
- Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
- The ability to analyse and resolve problems quickly and effectively
- Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
- Must have strong listening skills
- Excellent organisational and time management skills
- The ability to work under pressure whilst keeping an eye for detail
- Excellent written and verbal communication skills
- Proficient in using Microsoft Office, in particular Word, Excel PowerPoint
- Marketing or media related degree or equivalent experience
#LI-Hybrid
About 1000heads
1000heads is a social transformation company. We help global brands adapt to rapid and continual shifts in media, technology and culture. The company delivers social-first data, insights, strategic consultancy and creative services to clients around the world including?Google, Intel, Diageo, Wella Professionals, Kia, Salomon and The North Face. 1000heads has offices around the world in New York City, Los Angeles, London, Berlin, Sydney and Melbourne.
1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
For more information on 1000heads, visit www.1000heads.com.
Benefits
- Exciting and challenging projects with some of the biggest brands in the world including Amazon, Diageo, Ancestry, Google and The North Face.
- Work closely with a great international team of insights, design and strategy specialists to deliver transformative social-first work for our clients
- One incremental extra holiday day per year for 5 years
- Extra days off between Christmas and New Year
- A healthy and collaborative 1000heads culture and a great team in Berlin
- Internal training opportunities and a budget for external events
- Flexible working hours and home office...but also a great office at