Academic Sales Engineer/Customer Development Europe (m/w/d)
Thorlabs, Germany

Job Purpose: New business generation with strong focus on the Academic customer segment, including lead qualification and solution development in many areas of the photonics industry together with the corresponding business units and other sales teams. Activities include proactive market development by conducting Sales campaigns, the development of strong relationships with Key Account customers and the identification and growth of high potential customers throughout Europe .

Key Responsibilities include but are not limited to:

• Finding new markets and customers as well new projects at existing customers to contribute to the European sales growth target.
• Identify new opportunities and new markets for Products where Thorlabs has the capacity to grow
• Rolling out sales campaigns that address customers throughout all Europe
• Qualify and understand customer technical needs (physics/engineering background required, optics/laser expertise preferred) to lead internal team of experts to deliver on customer projects
• Key Account Management with focus on customers from the Academic segment in Europe

• Dedicated point of contact for the customer
• Ensure that products and services meet or exceed customer expectations
• Handle all negotiations with Key Accounts
• Building strong relationships with all internal and external stakeholders
• Be the customer’s advocate within Thorlabs

• Work closely with the European Sales team, Marketing Team and the global Sales teams, Engineers, and Sales Coordinators
• Driving proactively process changes within the organisation and providing market feedback to ensure that Thorlabs will meet current and future market demand.
• Provide accurate sales forecasting to Customer Development Manager and help define strategies for territory and specific market growth
• Provide market feedback to Ramp;D and Marketing Communication groups
• Attend tradeshows regularly and visit key customers frequently.
• Manage and maintain pipeline and opportunities in CRM

Requirements

• 5+ years of account management in an outside Sales or Technical Sales role, with demonstrated proactive and positive approach
• Degree in Physics or other Photonics related discipline
• Excellent written and verbal communication skills with internal and external customers
• Good knowledge of full range of Thorlabs products and capabilities worldwide
• Strong organizational skills and attention to detail
• Strong data analysis and reporting skills; must be comfortable with presenting concepts to a large audience

Benefits

• Varied and challenging tasks
• Freedom to implement your own ideas
• Continuous further training opportunities
• Flexible working hours
• Free drinks
• Annual employee eventsWide range of health and sports activities
• Offer of company pension scheme
• Charging station for e-bikes and e-cars (free of charge)
• Leasing offer for JobRad, e-bike and e-scooter

Job Rewards and Benefits