Product Support Engineer Tier IV - EMEA
Vasion, Germany
Job Description
Vasion is looking for a Product Support Engineer - Tier IV (EMEA) that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.
This is a dual role. As a Product Support Engineer - Tier IV, you'll play a critical role on our Product Support and Engineering teams and will be responsible for working with cross functional technical teams. The ideal candidate will be strongly motivated by working as an escalation point to resolve product related technical issues, in addition to code based engineering assignments. Ideally you would be located near our support team in Wiesbaden, Germany or in the UK.
If you share our passion for digital transformation and are looking for a company exiting the startup phase and transitioning into a world-class organization with ample resources, we would love to hear from you.
Requirements
A Product Support Engineer (Level IV) will be responsible for:
- Proven experience interfacing with customers in a professional manner with a positive attitude
- Excellent written and verbal skills
- Highly organized with ability to manage multiple projects
- Demonstrated ability to work independently and discover solutions to new problems
- Create Advanced KB documentation on a regular basis
- Replicate and submit product defects with detailed explanations and sufficient documentation
- Work escalated cases from Tier III and SEs and mentor as appropriate
- Notate troubleshooting steps and resolutions clearly and accurately
- Create complete and accurate bug tickets
- Work closely with QA to test bug fixes or to identify issues
- Become a Subject Matter Expert on Printer Installer/PrinterCloud/Automate
Technical Skills
- Understanding of networking concepts, including Routing, LANs, VLANs, and WANs
- Working knowledge of Windows Server 2008 and 2012
- Working knowledge of VDI and Citrix
- Working knowledge of Active Directory and LDAP
- Working knowledge of applications deployment using GPO, SCCM, or others
- HTML basics, scripting basics, VMware, website administration, and IIS
- Mastery of one or more client operating systems: Microsoft Windows, Apple OS, ChromeOS, or Linux (Ubuntu)
- MySQL Troubleshooting and MySQL queries
- Terminal Services/RDS
- Advanced troubleshooting
- Powershell
- Python, Java Script or another programming language
Benefits
- Competitive salary and bonus scheme
- Annual PTO, plus bank holidays and your birthday
- Pension
- Genuine work/life balance
- Work for a rapidly growing tech company
OUR CORE VALUES
Vasion looks for people who will exemplify its core values and are driven to become:
- Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
- Candor Seekers (Radical Candor by Kim Scott)
- Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
- Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)
MORE ABOUT VASION
Visit https://www.vasion.com and https://www.printerlogic.com.
ADDITIONAL INFORMATION
Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.