Community Specialist (m/f/d)
tado, Germany
Job Description
tado is the European market leader in developing and selling smart products and services to control your climate at home. We are internationally recognized for our unmatched compatibility, our award-winning elegant design, and for being truly open with major smart home platforms. Over 200 employees contribute every day to the success of our company, share their ideas, and are part of a dynamic and highly professional value chain. We want to make a difference, challenge our business every day and find new colleagues who are just as passionate about our products as we are!
As the Community Specialist (m/f/d) for tado, you’ll be the advocate of a brand that helps half a million Europeans reduce their energy usage and the voice of all our customers. If you’re an experienced communicator, who enjoys getting to know new people via digital interactions, then keep reading.
The ideal candidate will have experience with different strategies for keeping the community active by communication, empathy, problem solving, creativity, and flexibility.
Your daily tasks will involve:
- Own and develop the community management growth and engagement strategy
- Moderate the tado community forum and promote peer to peer help between customers
- Work with key stakeholders to plan and create relevant and engaging content to activate the community and to gather customers’ feedback
- Reviewing and replying to comments left on public review sites by our customers
- Track the performance of community content, monitoring engagement levels, views and other key metrics using Google Analytics 4
- Social listening monitor what’s being said about the company to mitigate the risks of any crisis event
Requirements
Must haves
- Tertiary qualification or 2 years+ experience as community specialist in a technical field
- Fluent in spoken and written English
- Have a strong background in Google Analytics (GA4)
- Ability to understand and simplify complex technical information
- Problem-solving skills, ability to prioritise tasks and work autonomously
- Be a natural communicator and be full of fresh and new ideas
Big Plus
- Fluent in written German
- Technical Knowledge about heating systems
- Experience as moderator with Higher Logic Vanilla or other community forum tools
- Experience with proactive customer communication and direct customer mailing
Benefits
- Flexible working hours to accommodate your schedule and remote-friendly work environment within Germany, with the option for temporary work from abroad within the EU.
- 30 annual paid vacation days and a contribution to your company pension scheme.
- Annual Learning amp; Development budget for your professional and personal development, including training, coaching and subsidized German language courses.
- Learning from highly-skilled colleagues through an open, appreciative feedback culture.
- Discounted access to gyms and courses through EGYM for your fitness and work-life balance.
- Health care activities by company doctors such as vaccination, skin screenings, and mental health service via HelloBetter.
- Free Tuesday lunch in the office, company-wide events and regular Beer O’clock parties, and various sports events throughout the year.
tado is an equal opportunity employer and we are striving for a diverse workforce. Thus, we recruit talented individuals based solely on their competencies and skills, without any regard to their race, ethnicity, sex, sexual orientation, religion, belief, disability, or age.