Quality Assurance Specialist
Huboo, Germany
Job Description
About Huboo Fulfilment:
Huboo Fulfilment is a dynamic and rapidly growing e-commerce fulfilment company dedicated to providing exceptional order fulfilment services for online retailers. Our innovative technology and commitment to excellence empower e-commerce businesses to streamline their operations and deliver a superior customer experience.
Position Overview:
Huboo Fulfilment is seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. The ideal candidate will play a crucial role in ensuring the highest standards of quality and accuracy in our order fulfilment processes. As a Quality Assurance Specialist, you will work collaboratively with various teams to implement and maintain quality control measures, identify areas for improvement, and contribute to the overall success of our fulfilment operations.
Key Deliverables amp; Responsibilities:
1. Quality Control:
- Conduct regular inspections of inbound and outbound shipments to ensure accuracy and compliance with quality standards.
- Conduct Racking checks to ensure the stock in deep storage is accurate
- Implement and enforce quality control processes at key stages of the fulfilment process.
- Identify and address any discrepancies, defects, or issues related to fulfilment quality.
- Conduct scheduled and adhoc audits within key operational functions to ensure quality and enhance operational performance
2. Inspection of Warehouse Processes:
- Conduct thorough inspections of warehouse processes and procedures to ensure accurate picking, packing, and shipping of products.
- Collaborate with warehouse personnel to ensure proper handling, storage, and organization of products, preventing damage or deterioration.
3.Outgoing Shipment Inspections:
- Regularly inspect outgoing shipments to verify product quality, quantity, and adherence to specifications for each hub, B2B shipments, and newly onboarded clients.
- Perform quality audits on new client operational implementations.
4.Quarterly Hub Audits:
- Conduct quarterly quality audits on hubs, including comprehensive parcel inspections.
- Maintain accurate and up-to-date records of quality control tests, inspections, and findings.
5. Collaboration and Feedback:
- Collaborate with cross-functional teams to investigate and resolve quality-related issues and findings.
- Provide feedback to warehouse personnel, site managers, and the Senior Management Team (SMT) to establish Corrective and Preventive Actions (CAPA) and drive continuous improvement.
6.Onboarding Audits:
- Collaborate with cross functional teams to conduct auditing of newly onboarded clients in ensuring quality implementation from the forefront
7.Continuous Improvement amp; Analysis:
- Identify trends and patterns in operational process data , providing insights and feedback for continuous improvement initiatives.
- Produce Root Cause Corrective Action (RCCA) activities and incident reports associated with CAPA for errors and deviations raised.
- Facilitate KPI data for performance management of operational staff
8.Reporting:
- Provide regular reports on quality assurance metrics and performance for their site.
- Own the Change Management process for client requests related to packaging and product specifications.
Requirements
- Proven experience in quality assurance or quality control, within warehouse or operational environments.
- Strong knowledge of warehouse operations, inventory management, and quality control processes.
- Familiarity with quality testing tools, measurement instruments, and quality documentation.
- Detail-oriented mindset with the ability to identify discrepancies and defects.
- Excellent communication skills, both written and verbal.
- Excellent analytical skills to identify root cause and corrective actions from
- Ability to produce and present detailed reports to key stakeholders and senior management surrounding investigations and performance
- Ability to work independently and collaboratively within a team.
- Proficient in using computer systems and software for record-keeping and data analysis.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Experience with Lean or Six Sigma principles is advantageous.
Benefits
What do we offer for a Quality Assurance Specialist
Benefits for a Quality Assurance Specialist role at Hubo