Customer Success Manager, ESG (m/f/d) - SAP Fioneer ESG Solutions
SAP Fioneer, Germany
Job Description
Innovation is and will always be the core of SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.
SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.
We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.
About SAP Fioneer ESG Solutions
We are an international ESG (Environmental, Social, and Governance) innovation team operating in Europe, consisting of 25 colleagues. Our diverse group includes seasoned bankers, passionate ESG advocates, and experienced tech entrepreneurs, all united by a common goal: to pave the way for a greener and more sustainable future. Our approach is guided by our core values: Supportive, Driven, and Agile.
As societal awareness shifts towards sustainability, businesses, particularly financial institutions, are under increasing pressure to integrate environmentally responsible practices into their strategies and daily operations.
SAP Fioneer ESG Solutions offers financial institutions a comprehensive solution to tackle their end-to-end ESG challenges across all departments. This cloud-native product centers around an ESG Data Orchestration and KPI Engine, transforming ESG data into actionable insights by integrating both internal and external ESG-related data sources. This enables the calculation of key performance indicators in line with leading industry frameworks. The applications of this platform extend from regulatory compliance and managing physical risks to steering towards net-zero goals and exploring business opportunities such as transition financing. Through collaboration with stakeholders in the financial industry, we develop applications that empower them to extract tangible business value from ESG, going beyond mere reporting.
Role Description
We are currently looking for a Customer Success Manager to join our dynamic team of professionals specializing in software, ESG, and Financial Services. The ideal candidate excels in dynamic settings, embraces accountability, and values collective achievements, showcasing a blend of strong collaborative skills and individual initiative. As a Customer Success Manager, you'll be instrumental in building and nurturing enduring client relationships, ensuring they derive continuous value from our solutions.
In this multifaceted role, you will be the linchpin in our customer journey, starting from implementation to routine usage and feedback integration. Your responsibilities include conducting educational workshops, guiding clients through effective solution implementation, and acting as a vital link for customer feedback to our product team. You will also be deeply involved in new use case development and enhancement processes, working closely with product managers to translate customer needs into tangible features.
Requirements
- 2+ years in customer success, account management, or similar roles preferred, though promising candidates with less experience are also encouraged to apply.
- A keen interest in ESG, with the aptitude to quickly understand complex concepts in software, ESG, and Financial Services.
- Exceptional organizational and analytical skills, ensuring a systematic approach to customer success.
- A collaborative spirit, coupled with the ability to independently drive positive customer outcomes.
- Excellent communication and presentation skills in English; German language skills are a bonus.
- A Bachelor's or Master's degree in business administration, environmental science, engineering, or a related field is desirable.
Benefits
You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.
At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities bas