Banking Operations Team Lead
Holvi, Germany
Job Description
We small business
We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance and Holvi was born.
Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.
Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned and profitable company, proud of our journey.
Right now, we’re looking for a Banking Operations Team Lead to join our team in Berlin. If you want to help us make self-employment a little easier, Holvi is for you.
Banking Operations at Holvi
The Banking Operations team is part of our Customer Lifecycle Management function, with a primary focus on managing third-party requests according to existing procedures and to ensure operational efficiency and reliability. As the Team Lead for Banking Operations, the main tasks involve guiding and supporting the team in their daily tasks, ensuring they are equipped with the necessary tools and processes for smooth and efficient operations. Additionally, the Team Lead acts as the process owner for the area, taking responsibility for improving the team's efficiency through initiatives like updated processes, workflows and automation implementations.
A typical day could see you:
- Leading our Banking Operations team by overseeing day-to-day operations, conducting regular one-on-one sessions, establishing goals, and providing coaching and mentoring
- Acting as a process owner for tasks such as seizures, insolvencies and requests from authorities. This includes defining, maintaining and implementing procedures in accordance with compliance policies and standards
- Identifying opportunities for process improvement and automation to increase efficiency and effectiveness
- Performing thorough quality reviews on internal processes to guarantee alignment with company policies and procedures
- Creating and maintaining reports and dashboards to monitor key performance indicators (KPIs) and identify emerging trends
- Collecting and analysing data to generate valuable insights and recommendations for informed business decisions
- Facilitating regular meetings and presentations to discuss and showcase the latest trends and team performance
Requirements
This is for you if you:
- Have +3 years people leadership experience, preferably in back-office operations within the financial industry
- Have in-depth knowledge of banking operation processes in the German market, such as ZPO, InsO and AO
- Enjoy leading people and working together with both operational and technical stakeholders
- Have excellent communication skills in German and English, both written and spoken
- Are detail-oriented, structured and love learning new things
- Are comfortable with travelling 2-4 times / year to the Helsinki office
It's a plus if you:
- Have knowledge of GDPR and national data protection laws
- Have a strong understanding of data processing operations
- Have experience in working with Customer Lifecycle Management such as onboarding, monitoring and offboarding customers
Think you're a good fit?
We’d love to hear from you! Send us your application by 19.2.2024 but don’t wait too long as we will fill this role as soon as we find the right person. If you want to learn more about the position, reach out to Bianca (, Head of Customer Lifecycle Management).
Benefits
You'll get:
- Employee stock options Opportunity for equity in Holvi
- Flexible working Flexible working hours and possibilities for remote working
- Monthly benefit budget which can be used for things such as sports, groceries and public transportation
- Work nice balance Weekly exercise hour, bi-weekly breakfasts, bi-annual team weeks and more
- The chance to shape this role around what's good for you and Holvi