User Experience Designer (m/f/d)
tado, Germany
Job Description
tado is the European market leader for smart products and services to manage your energy consumption and control your climate at home. Our mission is to help households save energy and drive forward the green energy transition in Europe. We are internationally recognized for our excellent user experience, our unmatched compatibility, our award-winning elegant hardware design, and for being truly open with major smart home platforms. Over 200 employees from 45 nations contribute every day to the success of our company, share their ideas, and are part of a dynamic and highly professional value chain. We want to make a difference, challenge our business every day and find new colleagues who are just as passionate about our products as we are!
We are looking for a User Experience Designer (m/f/d) to drive the discovery of new strategic opportunities and shape the experience of our products. You’ll be part of a cross functional team given clear objectives and the autonomy to discover the right solutions.
Product Design at tado:
You will be part of our cross-functional Installations Team and you’ll be working closely with the product manager, the engineering manager, as well as other team members. Product Design Team at tado consists of hardware and interface, UX, UI (digital) designers. You will have a strong connection to tado designers community from all disciplines to share knowledge and participate in design activities.
Your responsibilities will include:
- Developing the installation experience of our tado product line. This includes connecting tado devices in the user's home network and adding devices to the tado platform. We create easy to use products and provide users with instructions to install the devices by themselves without any technical knowledge. The installation is a pleasantly easy and welcoming first step in the customer relationship with tado. Both user experience and seamless guidance is a crucial part to make tado users satisfied.
- Driving discovery and delivery process for installation of upcoming tado devices as well as optimising existing ones as a member of the team’s product trio (together with the product manager and the engineering manager).
- Regular engagement with users through qualitative and quantitative research to deeply understand their needs and desires and continuously learn how we can add value to our products and services.
- Observation of user needs during installation, identifying pain points and opportunities (the what).
- Taking the lead in generating solutions for those opportunities (the how) and setting up lean experiments to validate the underlying assumptions.
- Developing the final visual design of the data-validated solutions.
- Measuring the impact of solutions after launch and feeding learnings into the following iterations.
- The role includes both user-centric, strategic responsibilities and hands-on design work. It is a full time, permanent position.
Requirements
- You are a Designer and Researcher with a problem solving mindset with 2-3 years of experience, you know research methodologies and have curiosity in understanding users and their behavior patterns.
- You have experience in creating user-centric digital products for Mobile and/or Web Applications and you were involving users in the product development process.
- You have analytical approach in making evidence-guided design decisions, testing hypotheses and generating actionable insights.
- You have passion for hardware products and care about design simplicity.
- You are not a perfectionist but rather evangelize a lean way of working and value frequent releases and fast iterations over creating extensive concepts.
- You have excellent English communication skills, both written and spoken.
- Big plus: You have worked in a fast scaling product company within the consumer electronics or Smart Home domain.
Benefits
- Flexible working hours to accommodate your schedule and remote-friendly work environment within Germany, with the option for temporary work from abroad within the EU.
- 30 annual paid vacation days and a contribution to your company pension scheme.
- Annual Learning amp; Development budget for your professional and personal development, including training, coaching and subsidized German language courses.
- Learning from highly-skilled colleagues through an open, appreciative feedback culture.
- Discounted access to gyms and courses through EGYM for your fitness and work-life balance.
- Health care activities by company doctors such as vaccination, skin screenings, and mental health service via HelloBetter.
- Free Tuesday lunch in the office, company-wide events, regular Beer O’clock afterwork events, and various sports eve