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searchBrowse live jobsExperience2 Years
Salary range4,500–5,000 EUR
Career levelManager
What you’ll be doing
First Level Supporter wanted (m/f/d)
We at LAN-IT 24 (Germany) are currently looking for IT Supporters for Belgium (Wavre & Grace-Hollogne)
Start: ASAP
Full time (Mon-Fri/40 hour)
100% Onsite
Tasks:
- Processing customer enquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently occurring problems
- Escalating complex cases to second level support
- Monitoring systems and performing basic maintenance tasks
- Updating knowledge bases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware
We at LAN-IT 24 (Germany) are currently looking for IT Supporters for Belgium (Wavre & Grace-Hollogne)
Start: ASAP
Full time (Mon-Fri/40 hour)
100% Onsite
Tasks:
- Processing customer enquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently occurring problems
- Escalating complex cases to second level support
- Monitoring systems and performing basic maintenance tasks
- Updating knowledge bases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware
What we’re looking for
Requirements:
- Expertise in IT systems, networks, and hardware
- Must have knowledge of English & Local Language (written and verbal)
- Good problem-solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritization skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team
- Expertise in IT systems, networks, and hardware
- Must have knowledge of English & Local Language (written and verbal)
- Good problem-solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritization skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team
LAN IT arrow_forward
Information Technology and Services · Frankfurt Am Main, Germany
About Us
LAN IT 24 GmbH has been specialized for more than 10 years and is internationally active in the areas: IT infrastructure, IT consulting, security systems, facility management, transport, and logistics. Thanks to our great know-how and our standard
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