Provide quality assurance support to EMEA Customers and/or Sales colleagues; to monitor or to analyze DRAM and eMMC/SSD products quality levels at customer side; to prevent quality problems whenever possible and to resolve quality problems whenever occurs; ensure a high level of customer satisfaction. Quality Assurance activities must be organized in line with the agreed product marketing strategies.
Role and Responsibilities
Manage technical and field quality issues for the automotive and consumer customers (Tier-1s / OEM)
Manage EMEA customer complaints and give direction to Samsung HQ for customer satisfaction
Manage On Site Verification of production failures to minimize customer risk
Monitor customer production and 0-Km/field RMA process support
Check and confirm routine failure modes; identify potential/emerging problems, and take preventive/corrective action accordingly; ensure timely communication of related QA information.
Timely reaction to customer concerns about QA; investigate root-causes of critical/epidemic quality problems; persuade customers about their own liability for any QA problems; defend Samsung’s position when necessary; propose and negotiate recovery plans with HQ and customers; coordinate on-site support for pre-production, audit, or recovery purposes, together with HQ staff if appropriate
Operate with a Market Sensing approach at all times; pro-actively investigate “above and beyond” immediate circumstances, identify new opportunities and threats, and react quickly to develop Samsung’s advantage or protect Samsung’s interest.
Understand HQ direction and strategy for QA; ensure SSEG’s activities are organized accordingly; keep Sales, Marketing and Field Application Engineering colleagues aware of relevant issues.
Define effective/efficient QA processes; look for opportunities to improve processes.
Prepare/attend QBR or Quality meeting with major customers as required.
Professional reporting of QA matters to HQ/SSEG management.
Support other activities and special projects in line with business needs and individual skills.
Skills and Qualifications
A Bachelor/ Master degree in Microelectronics/Electronics Engineering, Computer Science, or an equivalent pathway
3+ years of relevant experience within automotive environment of a multinational company
Experience within the Semiconductor / Electronics industry advantageous
Strong Customer Service oriented approach / mindset
Excellent numerical and analytical skills with high level of accuracy and attention to detail
Ability to organize, prioritize and multi-task under minimum supervision
Proactive team player with ability to work in a multi-cultural environment
Strong communication and presentation skills
Fluent in English and German preferable (additional languages advantageous)