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3rd Level Support Technician (f/m/x) Job in Germany
PPRO , Germany

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 22, 2021
Last Date
May 22, 2021

Job Description

Do you thrive in an environment where there is no such thing as a typical day? Do you enjoy having to balance a few tasks at the same time, while having to think of creative ways to solve unforeseen situations?
The PPRO TechOps team is expanding and we’re looking for a 3rd level Support Technician (f/m/x) in Munich who is willing to embrace change, while always pushing to raise the bar. This role is dynamic in nature and no two days are alike. In this role, you will be the "last resort" support opportunity for our partners. Meaning you will deal with the larger and more complex support cases/incidents next to your regular tasks like for example application level system administration of our production systems.
Additionally, as a company, we aim at providing our clients and partners with the best services, but as a team, we strive to empower each other to be bold, creative and take responsibility for our actions. If you’re up for a new challenge every day, in a supportive, collaborative environment, we’d like to hear from you!Qualifications (must-have):
  • Teamplayer and able to use collaboration tools amp; workflows
  • Strong troubleshooting skills and structured process-oriented thinking
  • High attention to detail amp; able to challenge the "is-state" vs the "ideal state"
  • Familiar with Jira amp; Confluence as well as generic ticketing tools
  • Experience with Microsoft office tools (mainly Excel) or Google docs
  • Previous experience with payment methods or payment flow related products
  • Document your findings, setup processes and write instructions (ITIL)
  • Proactive and oriented to improvements
  • Able to express your thoughts and transfer knowledge to other people
  • Excellent English skills in written and spoken
Qualifications (nice-to-have):
  • Experience with programmatic data-processing/analysis
  • High personal interest in generic computer science topics (technical hobbies)
  • A "what i cannot do today, is what i will teach myself tomorrow" attitude towards technology
  • German or any second language
  • Incident amp; Service management experience (ITIL)
  • A great sense of humour combined with a professional work ethic

We’d love to see:That you like to challenge the status quo and that you drive change for the better. We love working with people that are great communicators and people who thrive in truly international environments.
About us: Most of the world’s e-commerce purchases are made with a local payment method, not a big-brand credit card. Yet most of the payments industry is card-centric; not many companies can accept the 500 different ways the world pays. That’s where PPRO comes in.PPRO focuses on local payments, all day, every day. While many Buzzword-as-a-Service companies try to be all things to all people, we painstakingly engineer our infrastructure to do one thing: help businesses accept payment across borders. And it pays off; our technology and services power international growth for companies like Citi, Mollie, PayPal, and Worldpay.Speaking of growth, we just raised over $180 million in new investment to take PPRO to the next level. If you want to work at a company where every idea is heard, and there’s always a way to make an impact, let’s talk. If you like to work the way we do by building trust and driving change we want to hear from you.Our offices in Singapore, London, Munich, Cologne, Berlin, Luxembourg, Atlanta, San Francisco, Mexico City and Sao Paulo are home to a diverse team representing 40+ nationalities. And while there are over 320 of us, we’re all united by one mission: to deliver in the next era of local payments infrastructure and power growth for businesses all over the world.
If this sounds like you:Apply if you think we're a good match! We'll get in touch with you to let you know what the next steps are.PPRO is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Specification


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