Veeva is a mission-driven organization that aspires to help our customers in LifeSciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The RoleVeeva has been investing in customer success since the founding of the company. To further these efforts, Veeva is now expanding our team of Strategic Consultants in the DACH region. Strategic Consultants work alongside our product, sales, and services teams to help customers achieve even higher levels of success.The Strategic Consultant will provide guidance to named Veeva CRM customers to increase the value they get from Veeva CRM. In addition, the Strategic Consultant will identify and promote best practices for the management of a SaaS CRM program.We are looking for members of this team to work with Veeva's customers in Germany. You will help to develop the specific strategies, tactics, and processes that will make this team truly valuable to ongoing customer success.To help calibrate the expectations of this team, Veeva Strategic Consultants are not Account Managers that know a little about the product. They are senior personnel that knows how to identify areas of improvement and have the consulting background to be able to drive progress.Successful candidates will have Veeva or Salesforce CRM related consulting experience (delivery/implementation).This is a remote position. Candidates can be based anywhere in the EU; Germany is preferred.What You'll Do
- Align with key customer CRM stakeholders across IT and Business to establish a stronger CRM management program
- Evaluate how customers manage their Veeva CRM investment amp; identify efficiency and effectiveness gains (process amp; tools)
- Promote awareness of the latest innovations Veeva is releasing
- Provide Veeva CRM program/release management best practices
- Increase the ROI customers get from Veeva CRM
Requirements
- Fluent in German; can be based anywhere in Europe but being based in Germany would be an advantage
- Demonstrated 5+ years of Veeva or salesforce.com CRM related consulting experience (delivery/implementation)
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
- Strong written and verbal presentation skills are essential
- Strong analytical skills. Ability to process and interpret customer information (product utilization data and customer requirements) to help drive adoption
- Self-starter who is able to own the ongoing success of large clients
- Bachelor's Degree
Nice to Have
- Direct experience with Veeva CRM implementations
- Pharma CRM experience
- CRM Program management
Perks Benefits
- Allocations for continuous learning amp; development
- Health amp; wellness programs
#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.