Veeva is a mission-driven organization that aspires to help our customers in LifeSciences and Regulated industries bring their products tomarket, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company.There are options for working from home,at a customer site, or in an office on any given day.As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.Requirements
- 3+ years’ experience working at a pharmaceutical/biotech or third-party agency to support HCP related events
- Demonstrated leadership and management skills to include confidence as well as maintaining composure in all circumstances, and approaching all situations with integrity
- Process management skills as demonstrated through the ability to separate and combine tasks into efficient work flow and relate processes to larger strategic goals and initiatives
- Proven planning/project management skills through the development of task/people assignments, monitoring amp; adjusting aligned customer team portfolio activities to meet changing priorities, and ensuring alignment with strategic priorities
- Demonstrated conflict management and negotiation skills through identifying potential areas of conflict and taking proactive steps to build consensus
- Effective communication and presentation skills both internally and externally with ability to effectively engage their audience
Key Priorities
- Partner with aligned Veeva customer owners to identify, initiate and implement new and existing strategic product offerings and solutions
- Customer transition
- Support customer on-boarding team with project management oversight of tasks assigned to team (where applicable)
- Certify new customer launch readiness through confirmation of all implementation deliverables/milestones as outlined in applicable project plans
- Senior level point of contact for customer
- Anticipate/assess/assign workforce needs across aligned customer portfolio
- Maintain current knowledge of applicable industry compliance regulations and ensure updates to customers for consideration
- Staffing oversight to mentor/develop direct reports
- Ensure adherence to contractual SLAs/KPIs across aligned customer portfolio
- Own customer reporting, escalation management and QBRs
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.