Senior UX Researcher at MediaMonks/Firewood MUN
MediaMonks, Germany

S4 Capital is a new age/new era digital advertising and marketing services company, leading the way in building integrated teams to bring a full suite of best in class offerings to world renowned brands. Firewood is part of the S4 Capital group. Together, we accomplish amazing work through our people, by remaining agile and in real-time partnership with our clients. We’re bringing together creative and technology deeply rooted in innovation with a disruptive model that breaks down barriers. If you’re intrigued, read on as we may have an interesting match for you.

About the opportunity:

A mission critical role for S4 is the Senior User Experience Researcher. In this role, you will help shape internal products and tools for one of the world's biggest tech companies. Our ideal candidate is resourceful in all conditions, asks the right questions, highly empathetic and delights in the fine details of their craft. They can stay humble while pushing the work forward in an environment that encourages expression, inclusivity, and collaboration.

Sound like you? Let’s talk.

Please note that at this time, we're all working from home due to COVID-19. Once the company decides to resume normal office operations, your time will be spent in one of our offices in London or Munich, with some potential visits with our clients and a little international travel though frequency is subject to change based on business needs and general health and safety considerations.

To be considered for this role, applicants must have current work authorization for the country of the role to which they have applied.

Responsibilities will include:

• Lead strategic research initiatives and explore behaviors and motivations through a variety of methods including ethnography, lab studies, diary studies, usability testing, surveys, log analysis and online experiments.
• Collaborate directly with product teams, designers content strategists and writers to ensure research design supports learning goals.
• Understand and advocate for the user's needs to diverse audiences.
• Collaborate and share best practices across other UXRs and audience research team members.
• Communicate effectively in a cross-functional team, creating and leading presentations to clients and other stakeholders in writing, in person, or over video chat.
• Develop strong client relationships and be seen as a true partner with a deep understanding of their brand and product offerings.
• Consistently produce top-notch research and insights in a fast-pace and collaborative environment.
• Be a champion for our culture and values.

Your experience will include:

• 6-8+ years of hands-on UX research.
• Ability to select the best qualitative and quantitative approaches based on the learning objectives.
• Ability to represent research findings and create empathy for the user across the team and among stakeholders.
• Demonstrated experience in a wide array of research methodologies, and the ability to select the best qualitative and quantitative approaches based on the learning objectives.
• Experience in organization design and/or collaboration dynamics a plus.
• Ability to own projects from concept through execution.
• Exceptional communication skills and experience collaborating through shared documents and presenting work to clients through writing, in person, or over video chat.
• Ability to work quickly through multiple iterations while maintaining strong attention to detail.
• Ability to handle multiple projects simultaneously.

At MediaMonks, you’ll join a young, fun, successful and fast-moving creative company. MediaMonks is an equal opportunity employer and is committed to equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, colour, religion, sex, sex stereotyping (including assumptions about a person’s appearance or behaviour, gender roles, gender expression, or gender identity), pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

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