on Demand Support Engineer Level 2
DeRisk Technologies, Germany

we are looking for an on Demand support Engineer for one of our clients as per below details

Location: Kao Germany GmbH Pfungstädter Str. 98-100, 64297 Darmstadt, Germany

Skill Set : EUC L2

Please see below JD.

• 6+ years Enterprise IT Infrastructure field support which includes troubleshooting PC hardware, client software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Primary skills in desk side support and PC break/fix including basic administration of Windows O/S Windows 7/8/10 and MS/Office.
• Secondary skills in SCCM, Imaging, VDI, Mobility, email support, and desktop applications
• Basic knowledge of enterprise LAN and WAN Firewall and Proxy setups and concepts
• Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Hands on experience in installing, troubleshooting, and fixing desktops, printers, laptop and other computer peripherals hardware problems.
• Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
• Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company.
• Sense of urgency in closing tasks
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Excellent written and oral communications skills with clients and management. Good people skills. Present technical contents to business members in non-technical language.
• Should be able to read and speak German Language
• All onsite engineers shall speak the in country’s local language (English) as their primary language
• Cultural awareness of people behaviors and needs from different geographies
• Must have: MCITP certification in Windows 10

Job Rewards and Benefits