Sales Engineer (f/m/x)
PPRO, Germany
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Aug 27, 2022
Last Date
Sep 27, 2022
Location(s)
Job Description
eCommerce growth around the world is growing at an exceptional pace, beyond that which ‘traditional’ methods of payment can reach. Payment providers around the world are in a rush to enable merchants to reach these non-traditional, local methods of payment. To that end, PPRO is looking for a Sales Engineer/ Solutions Consultant to serve the needs of new customers, connecting to PPRO’s network of Local Payment Methods (Bank Transfers, Buy-Now-Pay-Later, Direct Debit, eWallet, etc..). In this role, you will guide PPRO’s clients on the journey from initial technical workshopping to final go-live and initial support prior to handing over to Technical Account Management.
PPRO’s clients look to PPRO to provide a well-rounded individual who can provide the following: industry knowledge, technical know-how and a human face amp; voice to the business. Our clients trust PPRO to be a candid, open partner who is unafraid to be in conflict with conventional thinking - being able to say ‘no’ in both parties’ interests is more powerful than saying ‘yes’ in some circumstances. In short, relationships are everything and any applicant to this role must bring a strong history of customer interactions, both negative and positive.
What will you be doing:
We are a diverse team of over 550 people and 65 plus nationalities spread across 11 global locations. Everyone here shares a passion for building whether that’s forging close relationships with our customers or constructing a payments infrastructure to accelerate their growth.
Everyone can make a difference at PPRO and thriving means owning and seizing opportunit
PPRO’s clients look to PPRO to provide a well-rounded individual who can provide the following: industry knowledge, technical know-how and a human face amp; voice to the business. Our clients trust PPRO to be a candid, open partner who is unafraid to be in conflict with conventional thinking - being able to say ‘no’ in both parties’ interests is more powerful than saying ‘yes’ in some circumstances. In short, relationships are everything and any applicant to this role must bring a strong history of customer interactions, both negative and positive.
What will you be doing:
- Act as a single technical point of contact for our customers during the sales process through go-live
- Manage the technical portions of RFPs, RFIs etc.
- Coordinate internal stakeholders to provide their knowledge where necessary
- Represent our internal product, operations etc. teams during sales processes - answer technical Qamp;A during high exposure meetings (sales meetings, RFP presentations etc.) from various technical and non-technical stakeholders at a prospective customer
- Once the customer has committed to PPRO, you will be responsible for guiding them through the integration of our services through going live; post-live support will also be required
- Challenge customers’ conventional thinking or assumptions regarding our product set
- Provide ongoing, business hours technical support once the customer is live
- Guide existing customers in their implementation of new PPRO products and services; help long time customers get back up to speed to quickly bring revenue to new offerings or desired products
- During all of the above tasks you will act as a bridge between sales and tech - take in customer requirements, help customers relate their business rules to how our technology operates, propose technical solutions within the confines of our service and the customers’ own limitations etc.
- Strong technical aptitude - we’re not looking for a developer, but the following technologies should not be foreign to an applicant (be prepared to be quizzed about how to utilize any of these technologies during an interview)
- 3+ years of work experience in a customer-facing, semi-technical role within the payments/ finance/ banking industry.
- HTTPS / SSL / Lifecycle of configuring an SSL certificate
- SSH / SFTP
- HTTPS POST
- HTML knowledge
- Hands-on experience with APIs (ex: sample integrations, Postman experience etc.)
- Experience with owning technical portions of RFPs / RFIs
- Experience with at least one additional web-oriented programming language (PHP, Javascript etc.)
- Understanding of how to stand up web servers / supporting an application stack
- At least one additional human language
- Understanding of what it means to be a shopper in multiple markets; ability to understand why people prefer to pay a different way than the applicant’s local norm
- Gain experience and expand your knowledge in a rocketing fintech that is growing strongly.
- A global and inclusive culture, where every voice is heard and no idea is lost.
- Drive change and make a real impact in the payments ecosystem
- Health and wellbeing programs, including a gym allowance and mental wellbeing platform.
- Access to LinkedIn learning and support with your personal and professional development
- Hybrid working model
- Up to four weeks twice a year of temporary work-from-anywhere.
- First-class IT equipment to allow you to do a great job
We are a diverse team of over 550 people and 65 plus nationalities spread across 11 global locations. Everyone here shares a passion for building whether that’s forging close relationships with our customers or constructing a payments infrastructure to accelerate their growth.
Everyone can make a difference at PPRO and thriving means owning and seizing opportunit
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