APN is your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to ‘’join our forces’’!
The role:
The Technical Support Specialist, will join our Technical Support Team (part of the Customer Service Department) and support any hardware and software needs of our customers.
Why us?
Because we are the first European entirely cloud-based Neobank using Microsoft Azure with branches in 23 countries in Europe. Our mission is to change how businesses pay and get paid.
Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes. Learn more about us here:?Viva Wallet (vivawallet.com): Overview | LinkedIn
What we offer:
- A competitive salary (based upon your super skills and experience)
- A full-time contract
- 24 days of annual leave
- Annual bonus, upon performance
- Smooth onboarding and continuous training on products and new systems
- A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills
- A chance to grow within a fast-moving European Fintech Company
If you join our team as a Technical Support Specialist, you will:
- be a Viva ambassador: act as 2nd level point of contact for any technical issues of our customers
- be the escalation point for our 1st level Technical Support
- offer the most suitable solution to customers’ issues and become their trusted partner
- troubleshot POS, software, payment gateway and various other credit card processing applications
- diagnose and resolve problems using documented procedures and checklist
- be challenged to achieve predefined qualitative and quantitative targets
Requirements
About you:
- You are an excellent user (oral and written) of both German and English
- You have worked for at least 1+ year as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/ IT/ Telecommunications industry
- You are extra confident with technology and familiar with CRM systems, software and hardware
- You have a passion for serving customers and act with ownership and professionalism
- You love solving problems and resolving conflicts in a cool and constructive way
- You are able to work independently but also as a member of a team
If you share our passion and our culture excites you, here is your opportunity to become a genuine ‘’Viva Wallet’’ ambassador! You are only a ‘’click’’ away from your dream job, so apply now and we will be more than happy to contact and learn more things about you!