Field Applications Scientist - EU
SPT Labtech, Germany
Job Description
We have an exciting opportunity for a Field Application Scientist, ideally to be based in Northern Europe (Northern Germany, Belgium, Netherlands or Denmark).
You will part of the global FAS team which serves as the key interface between the sales team, Marketing and end-users and will provide expert-level support for our liquid handling suite of products.
About us:
With headquarters based near Cambridge, UK, SPT Labtech is a private equity-backed, fast-growing, global manufacturer and distributor of life science tools amp; consumables that transform the way scientists work. For nearly two decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised solutions designed for real-world challenges in the lab.
About the role:
We are looking for a personable, well-organized scientist with a strong background in at least one, and interest in all of the applications our instruments are used in. In this specialist capacity, you will be responsible for running remote software demos and on-site instrument demos of our firefly, mosquito and dragonfly product lines, dissemination of technical product knowledge, training in product applications and techniques, identifying pertinent competitive product information to our product management team and end-users. This role also requires excellent relationship building skills with both our internal commercial team and our EU US customer base.
The role will require significant travel throughout Europe, with occasional travel outside Europe to the US or East USA and our UK headquarters. As such, this position must be based near a convenient travel hub in the territory. Being that we are a global company, you will be working with colleagues from across multiple time zones and territories, requiring some flexibility in meeting schedules. As our FAS team work remotely, you will have flexibility in your scheduled appointments with customers and colleagues, allowing you to balance your work and personal responsibilities.
Duties amp; Responsibilities:
- Manage and run product demonstrations
- Work closely with customers and internal applications team in developing new automated protocols
- Conduct pre-sales technical presentations and seminars
- Maintain an expert-level knowledge of our product lines
- Install instruments and train new users
- Nurture strategic collaborations to regularly deliver scientific content for marketing
- Collate customer feedback (product development, software, etc)
- Contribute to conference strategy
- Maintain positive customer relationships and high levels of satisfaction
Requirements
- PhD in a Genomics-related field (preferred but substantial relevant experience also considered)
- At least 2 years’ experience working in Genomics (preferred), HTS, Assay Development, molecular biology, or structural biology laboratories with a particular focus on liquid handling and reaction miniaturization
- Ability and willingness to travel extensively (50-75%)
- Amiable, level-headed personality
- Experience troubleshooting workflows and lab equipment
- Previous experience of field applications, marketing or customer service a plus
Our company culture supports diversity and is inclusive of all regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status, and we endeavour to support our employees' needs to the best of our ability.
Benefits
We offer a competitive salary and a fantastic benefits package, a bonus scheme as well as extensive training at our headquarters in Cambridge, UK.